I have constantly been a loyal client to AA and don't believe that any of your respective buyers really should be handled On this way!
touring from Miami to Lima on Saturday March 21 even though I reserve the seats ahead of time I bought the last row on the ideal side from the window and also the seat did not move generating my flight difficult ., on the way back again on flight # 918 the service was worst. in the check in I needed to open my go well with cases to even up the weigth . Once i offer you to pay for the 3 extra lbs they make an effort to cost me $ one hundred eighty.00per match circumstance. preventing to pay $ 480.00 I needed to go on he ground to move all-around my belongins ,I had to return to the counter since out seats ( we ended up # ten on line at check in ) were separates, following that we experienced to keep walking within the gates since the counter personnel hardly ever gave us the gate selection, ( Once i request about the gate information and facts to another amercian ailines personnel in gate 26 he pointed for the gate screan ) this time the seats felt smaller sized that standard , the food items was horrible, the bread was so tricky , the lettuce to the salad look outdated , I returned the food stuff the exact same way which i gained it, The sunshine turns off although im reading severeal moments which i experienced to keep my finger over the switch to carry on looking at just after 5 terrible hours I received for the summary that I wont vacation on American Airlines yet again
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American Airlines,i am so let down !!! I'd this type of hard time with my disabled boy or girl!! You dropped my stroller seat belt, i needed to walk all the way on the airport Keeping my 4 yrs old daughter…and following standing a single hour for the baggage declare they told me to call your client service ,guess what? They might’nt do nearly anything!! it proceeds? unbelievable!!!
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all to often, administration is contacted when points go Mistaken…this isn't one of those letters…..I'm speaking to american airlines shopper service because of an excellent flight attendant named MARITA LORDI (FA #9
I just obtained off the phone with Connie Sanders within the DFW Place of work. I questioned for her title due to the fact she was so variety and helpful to us. I have infrequently encountered another person so helpful and caring. If your representatives could be like her you would've a great airline.
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The last two situations I've flown on American Airlines from BWI to MIA my precheck clearance has not revealed on my ticket. When I have spoken to shopper service I'm dismissed with “It is just a glitchâ€.
I flew from Orlando to Dallas to Las visit this page Vegas yesterday and when I acquired dwelling and unpacked, I found amongst my objects was lacking from one among my checked baggage.It was a shaving kit which was in a zippered pocket on the outside of a bag. I referred to as client service in Las Vegas and was advised there is nothing they might do.
I’m no positive who to mail this message to…this is the only e-mail I could locate. I felt that 85% with the agents Operating involving LGA and JFK concerning 8/nine and eight/10 ended up particularly unfriendly. My spouse And that i were scheduled to fly from LGA to CMH 8/9 over the 6pm flight. Resulting from weather conditions it was delayed and just after sitting down over the Tarmac for more than two hrs was in the long run xld. Easy to understand. I will say the flt personnel was really accommodating, friendly and entertaining. However once we waited in line we have been eventually handed new boarding passes with practically nothing said by The person carrying a vest that said “managerâ€â€¦he did say This is actually the 1st and only option (8/10 at 815pm). We took it and stayed for the airport to check out about standby alternatives the following early morning when gate agents returned. When the agents returned (we if study course were being awake 24 hrs at this point) they shocked us by expressing that our alternate return was booked outside of JFK not LGA…nice of somebody to tell us this crucial element!
Many people learned from your passengers which were awaiting our plane to reach for their return to Miami that as we camped in Miami, they had been returned to lodge rooms and delivered with meal and breakfast at no expenditure! We hope payment equivalent in value for housing and foods to that you offered on the passengers that had to stay in Roatan because of the mechanical issues with our flight.
Two weeks in the past we received the horrible information that our twelve yr aged grandson had been hit by a truck and killed. We required to get from PA to CA as quickly as possible. It had been Thankagiving 7 days, the worst 7 days from the 12 months to travel by Hotwire, we had been in the position to get reservations the next early morning on American, not the airline on which we typically journey.
This was completely unfair to me- I compensated for the seat and obtained 1/two seat, I paid extra for “more space†and received no home. This was a very not comfortable encounter for me.